PBI SPY RETURNS POLICY
The Community Edition of PBI Spy has all the functionality of the Professional version with the following exceptions:
It does not analyze datasets larger than 250MB.
It does not simultaneously analyze multiple reports that share a dataset.
Please use the Community Edition to ensure that the software satisfies your requirements before subscribing.
Clause 1: Circumstances in which Returns are allowed
1.1 We permit returns in the following instances:
1.1.1 If the product does not function as advertised.
Clause 2: When a Return needs to be initiated
2.1 Returns need to be initiated within Within 7 days of purchase of the product having been delivered to you.
Clause 3: The choices you have upon Returning the Product
3.1 When a product is returned to us you can:
3.1.1 Have the amount refunded to you.
Clause 4: How a Return is initiated
4.1 All returns shall be initiated by means of an email sent to firstname.lastname@example.org setting out:
4.1.1 the reason for the return.
Clause 5: What will happen once a Product is returned
5.1 Once returned:
5.1.1 You will receive a refund.
5.1.2 Your access the professional features of the product will be revoked.